Frequently Asked Support Questions
Does my website need to be on a maintenance plan in order to receive support assistance?
No, your website does not need to be on a maintenance plan to receive support assistance from one of our support team members. However, starting May 1st, 2019, there will be a minimum fee of $150 for support requests on websites that are not on one of our maintenance plans.
How do I submit a support request?
You can send us your support request via email at [email protected]
How long will it take for the support team to reply to me?
Once you have submitted your ticket online by emailing [email protected], you should receive an automated response letting you know we’ve received it. After that, it is our goal to respond to you within four business hours to let you know the status of your ticket or next steps.
How long will it take to complete my support request?
We work diligently to complete your support requests as quickly as possible although the exact time depends on the complexity of your support request. We can provide you with an approximate completion time when providing you with a quote for your support request.
How do I pay for a support request/quote?
You can pay for your support request using a credit card, debit card or company check. Valorous Circle gladly accepts Visa and Mastercard credit and debit cards. You will be able to pay for the request in the invoice you will receive in your email or you can call us.
Can I add tasks to support requests?
You are free to add more tasks to a support request. Any additions to your original request will likely increase your cost.
How are support requests quoted?
All support requests are quoted based on the complexity and amount of time it will take us to complete the tasks you’ve requested.
Does Valorous Support allow payment terms?
Payment for all support requests is expected before services are rendered. If you would like to be on payment terms, please call us to request a credit application.